FAQ

Meeting and evaluation
To begin with, we suggest a non-binding meeting in space/rooms that you want to scan/photograph. We answer all the questions you have and explain all the details. After that, we estimate the price (which depends on the size of the space). And if you accept, we set up a date for scanning.

How much does it cost?

Please contact us for a quote, as our fees vary depending on a number of factors. The primary factor is square meters to be scanned.

Can you scan outdoor areas?
It’s not impossible, but it is not easy, either. Direct sunlight can interfere with the camera’s sensors, so outdoor areas are best attempted at dawn or dusk, or can alternatively be scanned as a 360° Views.

What areas are covered by your services?
Our service area can be seen on our map listing on Google Maps.

What are 360º Views?

360° Views are like 3D scans but they only collect 2D visual data (no depth data). 360° Views are perfect for capturing:

  • Bright sunlight and outdoors where alignment is difficult
  • Unattached buildings like sheds or pool houses
  • That amazing Hero Image of the front door
Why are 3D Spaces different in VR?

3D Spaces are the most immersive way to experience real-world places, whether you’re on a traditional browser or using a VR headset. But with VR, Matterport Spaces are that much more immersive and engaging, because viewers get a total sense of presence – the cognitive sense of physically being in a place.

What do I need for Virtual Reality?

To consume Matterport virtual reality (VR) content you need three things:

Can I download the 3D Showcase?

Yes! There is an app for iOS that allows you to download Matterport Spaces and then view them offline. This is nice when you need to present a Matterport Space to a client because you don’t have to rely on an internet connection to be able to show the content.

What special preparations should I do prior to a scanning session?
Unlike traditional 2D photography, it is not possible to “Photoshop” the digital files after the scanning, so it is important that the property is in perfect shape prior to scanning. In general, have your property in the same it would be in for an open house. The camera will see everywhere that would be visible to someone walking through the home.

Do I still need to hire a 2D photographer as well?
Probably, but not necessarily. We can capture still photos from the 3D Showcase, but they are generally not high-quality photos as you would get from a pro photographer with a good still camera. We can show you some examples of still captures from the 3D Showcase and you can make up your own mind.

How long does it take and how does it work?
We usually try to schedule 1.5 hours of scanning time for every 100 sq meter of property to be scanned. It will usually take less than that, but issues do frequently arrive that take extra time.
Scanning is performed on-site, usually in a single appointment. No special preparations are required, other than cleaning and decluttering the property. Off-site finalisation of the data completes the process. This typically takes less than 24 hours. Results are available online immediately upon finalisation. You are free to embed the finished scan in your own websites or use the provided links directly.

What about floor plans?
We can have a floor plan created from the 3D Showcase at and additional cost and it is usually delivered within 48 hours or less.

How accurate are the dimensions in Matterport models?

Matterport measurements are generally accurate to within 1-2 %, this is not a guarantee, however, as factors such as alignment can affect the reliability of measurements. In a 10-foot long room (120 inches), that equals a variance of 1.2 to 2.4 inches from actual.  This may be insignificant (if the user is trying to gauge layout), or critical (plumbing work, for example).

Also, objects that are smaller than 1″ in any dimension may not appear.  The same is true of very shiny or very dark objects, as not enough light is reflected back to form a reasonable mesh.

Which browsers are compatible with Matterport 3D Showcase?
The Matterport 3D Showcase uses WebGL, the modern standard for 3D content on the web. On desktop computers, WebGL is supported by the latest version of Chrome, Firefox, Safari, and Internet Explorer. On mobile devices, WebGL is supported by Safari for iOS 8 and Chrome for Android. To confirm that your browser supports WebGL, visit this test page and if not then read here to enable it on your browser.

Can I make a video tour for less tech-savvy viewers?
Yes, there are several options to capture a walk-through of the 3D Showcase as a video.